You’re not alone with this letter
Why did I get a facility fee bill?
After an emergency room or hospital-based visit, you may receive a facility (hospital) bill separate from the physician or specialist bill. That split confuses almost everyone. Upload the facility statement—and any doctor bills—for a calm map of who is billing what.
Take a photo of every page
Phone camera, or a PDF from your portal. Free one-line preview. Full understand + respond pack $8 from your pages — checklist and a calm draft. We don’t sell your documents or contact your insurer. Educational only; not legal advice.
Photo the papers in your hand
Camera is fastest on a phone. A PDF from your insurer portal works too. Add every page (up to 10).
We don’t sell your documents, and we never contact your insurer or collector. Default keep is about 30 days.
Not ready to upload yours?
Open a full sample pack (free) — then photo your real letter for a custom one.
What’s in the full pack
- Plain English of the amounts, dates, and asks on your pages
- Who to contact and a short checklist for this situation
- Call and email scripts written from your letter
- For collection notices: a debt validation–style draft when it fits
Why a clear response matters
Ignoring a letter rarely helps. A calm written or phone reply — asking for verification, itemization, or a dispute in the window they gave you — often puts the sender on a process they have to follow, and leaves you with a paper trail. We help you take that first step without sounding lost.
Educational only — not legal advice. Rights and deadlines depend on the document and your situation.
Facility vs professional charges
Hospitals often bill for the facility (room, equipment, staff). Physicians who saw you may bill under a different tax ID or group—even if care happened in the same building.
Practical checks
Confirm date of service, whether insurance is listed correctly, and whether each bill has its own claim on your EOB. Do not assume one payment covers both. We help you organize the letters—not negotiate for you.
Still holding the letter?
Take a picture of every page. Free preview first — unlock the full pack only if it helps.
Take a photo