You’re not alone with this letter
Help with a surprise medical bill
Unexpected bills often come from out-of-network clinicians at in-network facilities, ambulance rides, or delayed claims. First understand what the paper is asking—then check network and dates.
Take a photo of every page
Phone camera, or a PDF from your portal. Free one-line preview. Full understand + respond pack $8 from your pages — checklist and a calm draft. We don’t sell your documents or contact your insurer. Educational only; not legal advice.
Photo the papers in your hand
Camera is fastest on a phone. A PDF from your insurer portal works too. Add every page (up to 10).
We don’t sell your documents, and we never contact your insurer or collector. Default keep is about 30 days.
Not ready to upload yours?
Open a full sample pack (free) — then photo your real letter for a custom one.
What’s in the full pack
- Plain English of the amounts, dates, and asks on your pages
- Who to contact and a short checklist for this situation
- Call and email scripts written from your letter
- For collection notices: a debt validation–style draft when it fits
Why a clear response matters
Ignoring a letter rarely helps. A calm written or phone reply — asking for verification, itemization, or a dispute in the window they gave you — often puts the sender on a process they have to follow, and leaves you with a paper trail. We help you take that first step without sounding lost.
Educational only — not legal advice. Rights and deadlines depend on the document and your situation.
First steps
Clarity before conflict.
- Confirm date and place of service
- Check if you have an EOB for the same visit
- Note in-network vs out-of-network labels
- Keep copies before calling anyone
Still holding the letter?
Take a picture of every page. Free preview first — unlock the full pack only if it helps.
Take a photo