You’re not alone with this letter
I don’t understand my durable medical equipment bill
A DME bill (wheelchair, CPAP, walker, oxygen, supplies) often comes from a supplier you never “visited,” with rental months stacked on one statement. Upload the bill and any EOB for a plain-English map of who is billing, rental vs purchase language, and dates—not advice on whether you owe it.
Take a photo of every page
Phone camera, or a PDF from your portal. Free one-line preview. Full understand + respond pack $8 from your pages — checklist and a calm draft. We don’t sell your documents or contact your insurer. Educational only; not legal advice.
Photo the papers in your hand
Camera is fastest on a phone. A PDF from your insurer portal works too. Add every page (up to 10).
We don’t sell your documents, and we never contact your insurer or collector. Default keep is about 30 days.
Not ready to upload yours?
Open a full sample pack (free) — then photo your real letter for a custom one.
What’s in the full pack
- Plain English of the amounts, dates, and asks on your pages
- Who to contact and a short checklist for this situation
- Call and email scripts written from your letter
- For collection notices: a debt validation–style draft when it fits
Why a clear response matters
Ignoring a letter rarely helps. A calm written or phone reply — asking for verification, itemization, or a dispute in the window they gave you — often puts the sender on a process they have to follow, and leaves you with a paper trail. We help you take that first step without sounding lost.
Educational only — not legal advice. Rights and deadlines depend on the document and your situation.
Why DME bills look strange
The supplier may be different from the hospital or clinic. Rental periods, delivery fees, and supplies can appear as separate lines or as a monthly cycle you did not expect.
What to check first
Before you pay:
- Supplier name vs the clinic that ordered the item
- Whether the line says rental, purchase, or supplies
- Dates of service vs when you received or returned the item
- Prior authorization or “not medically necessary” remarks on the EOB
Still holding the letter?
Take a picture of every page. Free preview first — unlock the full pack only if it helps.
Take a photo