You’re not alone with this letter
My medical bill doesn’t match my EOB
When the provider bill and the Explanation of Benefits disagree, don’t guess which number to pay. Compare patient responsibility, adjustments, and claim status—then ask for clarification in writing if needed. Upload both for a pack that pulls amounts and next steps from your pages.
Free check · 30 seconds
Do the EOB and the bill even match?
No upload yet. Answer four questions from the papers in your hand. Educational only — not a decision about what you owe.
What does the EOB say you owe (patient responsibility)?
What does the provider bill say is due?
Same date of service on both papers?
Same provider or facility?
Take a photo of every page
Phone camera, or a PDF from your portal. Free one-line preview. Full understand + respond pack $8 from your pages — checklist and a calm draft. We don’t sell your documents or contact your insurer. Educational only; not legal advice.
Photo the papers in your hand
Camera is fastest on a phone. A PDF from your insurer portal works too. Add every page (up to 10).
We don’t sell your documents, and we never contact your insurer or collector. Default keep is about 30 days.
Not ready to upload yours?
Open a full sample pack (free) — then photo your real letter for a custom one.
What’s in the full pack
- Plain English of the amounts, dates, and asks on your pages
- Who to contact and a short checklist for this situation
- Call and email scripts written from your letter
- For collection notices: a debt validation–style draft when it fits
Why a clear response matters
Ignoring a letter rarely helps. A calm written or phone reply — asking for verification, itemization, or a dispute in the window they gave you — often puts the sender on a process they have to follow, and leaves you with a paper trail. We help you take that first step without sounding lost.
Educational only — not legal advice. Rights and deadlines depend on the document and your situation.
Side-by-side checklist
Lay the EOB next to the bill.
- Same patient, provider, and dates of service?
- Same claim or account reference?
- EOB patient responsibility vs bill “amount due”
- Insurance paid / adjustment lines on the EOB
- Extra fees on the bill not on the EOB
Common reasons they differ
Timing (bill printed before insurance finished), multiple claims, secondary insurance, or charges the plan didn’t allow. Your first step is often: “Please confirm this balance against EOB claim #…”
Use Help with Bill
Photo every page of the bill and EOB. We merge multi-page uploads into one decode so scripts and checklists reference the numbers we can read—not a generic “call your insurer” tip.
Still holding the letter?
Take a picture of every page. Free preview first — unlock the full pack only if it helps.
Take a photo