You’re not alone with this letter
I don’t understand my medical bill
You’re not alone. Medical bills are written for systems, not people. Start by identifying whether it’s a bill or an EOB, then list every dollar amount and date you can read.
Take a photo of every page
Phone camera, or a PDF from your portal. Free one-line preview. Full understand + respond pack $8 from your pages — checklist and a calm draft. We don’t sell your documents or contact your insurer. Educational only; not legal advice.
Photo the papers in your hand
Camera is fastest on a phone. A PDF from your insurer portal works too. Add every page (up to 10).
We don’t sell your documents, and we never contact your insurer or collector. Default keep is about 30 days.
Not ready to upload yours?
Open a full sample pack (free) — then photo your real letter for a custom one.
What’s in the full pack
- Plain English of the amounts, dates, and asks on your pages
- Who to contact and a short checklist for this situation
- Call and email scripts written from your letter
- For collection notices: a debt validation–style draft when it fits
Why a clear response matters
Ignoring a letter rarely helps. A calm written or phone reply — asking for verification, itemization, or a dispute in the window they gave you — often puts the sender on a process they have to follow, and leaves you with a paper trail. We help you take that first step without sounding lost.
Educational only — not legal advice. Rights and deadlines depend on the document and your situation.
Quick triage
Answer these before you pay:
- Who sent it—insurer or provider?
- What date of service?
- What is the amount due?
- Is there a due date or collections warning?
Still holding the letter?
Take a picture of every page. Free preview first — unlock the full pack only if it helps.
Take a photo